Privacy Policy

Privacy Policy

Last updated: May 21, 2025

At Hotel Rheinfall GmBH, hereon referred to as Hotel Rheinfall, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a reservation, or stay at our hotel.

1. Information We Collect

We may collect the following types of information:

Personal identification information including:

• Name, email address, phone number, and postal address
• Date of birth and nationality
• Passport or ID card details (as required by Swiss law)
• Payment information
• Special requests or preferences related to your stay

Non-personal identification information including:

• Browser type, IP address, and device information
• Website usage data and cookies
• Referral sources

2. How We Collect Your Information

We collect information through the following channels:

• Direct interactions: When you make a reservation, register on our website, or communicate with us
• Automated technologies: Through cookies and similar tracking technologies when you use our website
• Third parties: We may receive information from third-party booking platforms if you book through them

3. How We Use Your Information

We use your information for the following purposes:

• To process and manage your reservation and stay
• To communicate with you regarding your booking and services
• To complete legal registration requirements as mandated by Swiss law
• To process payments and prevent fraudulent transactions
• To improve our services and website functionality
• To personalize your experience and offer relevant services
• To comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Performance of a contract (to fulfill our booking agreement with you)
• Legal obligation (to comply with Swiss hospitality and tax laws)
• Legitimate interests (to provide and improve our services)
• Consent (where you have explicitly agreed to specific processing activities)

5. Data Retention

We store your personal information until the reasons for collecting it have been completed and until we meet any legal, accounting or reporting needs. Swiss law requires us to retain certain details about our guests for at least a certain time.

6. Data Sharing and Third Parties

We may share your personal information with:

• Service providers who perform functions on our behalf (payment processors, IT service providers, etc.)
• Government authorities when required by law
• Tax authorities as required for fiscal purposes

We do not sell your personal information to third parties. We may share anonymized or aggregated data with third parties for business or research purposes.

7. Data Security

We take measures to stop your personal data from being processed without authorization, lost, destroyed, damaged or damaged by mistake. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and collect information about how you use our site. You can manage your cookie preferences through your browser settings. For more information about the cookies we use, please see our Cookie Policy.

9. Your Rights

Under Swiss data protection law and the EU General Data Protection Regulation (GDPR), you have certain rights regarding your personal data:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure in specific circumstances
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise these rights, please contact us using the details provided below.

10. International Transfers

Your personal data may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. We ensure that appropriate safeguards are in place to protect your personal data when transferred internationally.

11. Children's Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page with a revised "last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Hotel Rheinfall GmBH | Zentralstrasse 60, 8212 Neuhausen am Rheinfall, Switzerland
Switzerland
Tel: +41(0) 526728822
Email: info@hotel-rheinfall.com